All orders are shipped directly from Japan within 1-3 business days.

We are not responsible for any packages held up by customs or any taxes incurred when entering your country.

Scroll down to compare shipping methods or click here to see shipping rates

FREE shipping all orders over $120!

*Shipping is with the Japan post with tracking method. However, tracking is only applied for applicable countries. See shipping methods below for more information.

*Does not apply to personal assistant services

Shipping Methods

For international shipments we offer 3 methods, 2 includes tracking (registered mail) and one doesn't. We only offer airmail.

1.  Japan post with tracking:

  • Your country's postal service inputs tracking numbers for international packages (see chart below for these countries)
  • Package is less than 2 kg
  • Compared to express EMS, this service may take 2 or more days to get to your door

 

Table: Areas where tracking is available for international packages

 2.   Japan post without tracking:

  • Your country's postal service does not input regular tracking numbers for international packages
  • Package is less than 2 kg
  • Compared to express EMS, this service may take 2 or more days to get to your door but is the most economical

Our experience: As Canada Post does not track international parcels, we have sent many private parcels without tracking. All packages arrived safely. However, packages may take up to one month and more during holiday season so order early or use our express EMS shipping method.

3. Japan post Express Global Mail Service (EMS):   Recommended for customers who want quick and secure service. The most speedy method that includes special express tracking for many countries.

Table: Areas where express tracking is available for international packages


Shipping Rates

For personal shopping service users: Prices listed here are for small packages measuring less than 90 cm overall (length + width + height < 90 cm). For packages that are bigger than 90 cm, please click here to open as PDF .

 

Table: Shipping rate comparison for Japan post with regular tracking service and no tracking ( click to open as PDF ):

Table: EMS shipping rate ( click to open as PDF):