We operate out of Canada and Japan so your order may be shipped from Japan or Canada, however we calculate shipping rates from Japan as most of our products come directly from Japan.
Our product inventory is updated to ensure that our suppliers have the items in stock and can ship out your items in a timely manner. There may be some popular products that are sold out temporarily. In that case, we will send you an email to notify you when your item will be in. You can request for a refund at that time if you do not want to wait for your product.
We are not responsible for any packages held up by customs or any taxes incurred when entering your country.